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Why Business Process Improvement (BPI)?


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In our day-to-day work lives, we use multiple business processes. They may be as simple as informal procedures one follows to accomplish their job, or they may be as complex as payroll processes that deliver our paychecks.

As we all know, some business processes work well, and some don't. We are unfortunately familiar with the frustration we experience when they don't work well. Just recall the last time you waited on a deliverable from a co-worker and it was late, due to some business process failure.

That's why Business Process Improvement (BPI) is so important. Streamlined, effective business processes can positively impact
all businesses, no matter the size. In contrast, poorly performing business processes can lead to frustration, as we have discussed, and can lead to other negative outcomes:
  • Customer complaints stemming from poor product quality or bad service
  • Duplication of work
  • Increased costs
  • Wasted resources
  • Bottlenecks resulting in missed deadlines

Conversely, streamlined workflows can provide tremendous benefits to the companies that employ them.  Here's a short list of potential positive outcomes:
  • Elimination of bottlenecks for increased production and profits
  • Reduction of waste
  • Faster turnaround and cycle times
  • More satisfied customers
  • More satisfied employees
  • More on-time projects

When BPI projects are properly executed, implemented and sustained, these positive outcomes are most definitely achievable.

If you're interested in learning more about our services, contact us. We'll share with you how BPI can help achieve your goals!

...85% of the reasons for failure to meet customer expectations are related to deficiencies in systems and processes rather than the employees.  The role of management is to change the process rather than badgering individuals to do better." 
Dr. W.E. Deming, Father of Quality Evolution

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Business Process Improvement (BPI)
Workflow Automation
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Voice of the Customer (VOC)

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1520 Clay St.
N. Kansas City, MO 64116
(816) 429-1042
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  • Home
    • Our Logo
  • About Us
    • Who We Are
    • What We Do >
      • Business Process >
        • Why BPI?
      • Workflow Automation >
        • Solutions
      • Scrum >
        • Why Scrum?
      • Voice of the Customer >
        • Why VOC?
        • Customer Surveys
        • Market Research
    • How We Do It >
      • Methodologies
      • Industries >
        • Manufacturing
        • Healthcare
        • Lending & Finance
        • Transportation & Logistics
      • Tools >
        • Six Sigma
        • Lean
      • How to Start with Us
    • Community
    • Success Stories >
      • What They Are Saying
  • Books
    • No-Nonsense Digital Transformation
  • Resources
  • Blog
  • Contact Us