Why Process Improvement (PI)?
In our day-to-day work lives, we use multiple business processes. They may be as simple as informal procedures one follows to accomplish their job, or they may be as complex as payroll processes that deliver our paychecks.
As we all know, some business processes work well, and some don't. We are unfortunately familiar with the frustration we experience when they don't work well. Just recall the last time you waited on a deliverable from a co-worker and it was late, due to some business process failure.
That's why Process Improvement (PI) is so important. Streamlined, effective business processes can positively impact
all businesses, no matter the size. In contrast, poorly performing business processes can lead to frustration, as we have discussed, and can lead to other negative outcomes:
Conversely, streamlined workflows can provide tremendous benefits to the companies that employ them. Here's a short list of potential positive outcomes:
When PI projects are properly executed, implemented and sustained, these positive outcomes are most definitely achievable.
If you're interested in learning more about our services, contact us. We'll share with you how PI can help achieve your goals!
...85% of the reasons for failure to meet customer expectations are related to deficiencies in systems and processes rather than the employees. The role of management is to change the process rather than badgering individuals to do better."
Dr. W.E. Deming, Father of Quality Evolution