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What We Do

Kent Business Solutions is a certified Woman Business Enterprise (WBE) that helps organizations elevate their profitability beyond their imagination. We craft winning game plans for our clients using the following techniques:

• Scrum
• Voice of the Customer (VOC)
• Business Process Improvement (BPI)
• Accelerate – Workflow Management Software

We are also a complete solutions provider; we leverage the power of our Alliance Partners to fill in the gaps if your challenges fall outside of our core competencies.

Our ultimate goal is customer satisfaction. To ensure we meet client requirements, we use best-practice methods, such as Scrum, Six Sigma, and Lean, to provide the best possible outcomes.

Whatever your needs are for improving your business, we will work hard to Elevate Profitability Beyond Your Imagination!

Our Purpose

To elevate our clients' profitability.

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Check out our Why VOC or Why BPI pages to learn more about these techniques. Our How We Do It page explains our approach.

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What Makes Us Different

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What makes us different from other consultants? Our Scrum for Hardware and Service Development process is unique…very few consulting organizations offer this innovative approach! We have adapted Agile/Scrum software development principles for use on manufactured goods. This lightweight process can be implemented in less than 60 days, which saves our clients time and money. We also use an array of customer feedback strategies (Voice of the Customer) that help organizations truly discern what their customers want and expect. The combination of these two methodologies helps ensure that products go to market quicker with higher levels of customer satisfaction.

Who better can describe what makes us different than our clients!  Here are a few areas that set us apart, through their eyes:

• As we work with them, we cultivate self-sufficiency so they don’t need to rely on us for continued services. This empowers our clients to provide their customers with best-in-class products and services that thrive in the market.
• We are skilled at getting teams and departments to cooperate with each other to accomplish common goals, and they feel good about the outcome.
• We accomplish our work with the tenacity of a bulldog, but we help make the process as fun and painless as possible for our clients. 

Last but not least, the following proven qualities make us an attractive choice to improve your bottom line:

• 20+ years experience in two Fortune 100 companies

• Certifications: Professional Scrum Master, Six Sigma Black Belt, Lean Professional & Kaizen Facilitator 
• Track record of applied processes/procedures that increase productivity/profitability
• Reputation for ensuring accountability among team members.

Don't take our word for it! Check out What They Are Saying to find out how great it is to work with us!

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