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What We Do

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Kent Business Solutions is a certified Woman Business Enterprise (WBE) that helps organizations elevate their profitability beyond their imagination. We craft winning game plans for our clients using the following techniques/tools:

• Business Process Improvement (BPI)*
• Business Process Automation
  
• FIRM Fitness Assessment
  
• Scrum
  
• Voice of the Customer (VOC)*

Our ultimate goal is customer satisfaction. To ensure we meet client requirements, we use best-practice methods, such as Scrum, Six Sigma, and Lean, to provide the best possible outcomes.

Whatever your needs are for improving your business, we will work hard to Elevate Profitability Beyond Your Imagination!

*Check out our Why VOC or Why BPI pages to learn more about these techniques. Our How We Do It page explains our approach.

Our Purpose

To elevate our clients' profitability beyond their imagination!

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Do you have a need not listed in our Core Competencies? No problem!
We will connect you with one of our Alliance Partners to help fill any gaps your organization might have.

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What Makes Us Different

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What makes us different from other consultants? Check this out!

• Scrum for Hardware: this process is unique…very few consulting organizations offer this innovative approach! We have adapted Agile/Scrum software development principles for use on manufactured goods. This lightweight process can be implemented in less than 60 days, which saves our clients time and money.
  
• Voice of the Customer (VOC): when coupled with our Scrum process, our VOC process helps ensure products go to market quicker with higher levels of customer satisfaction.

Who can better describe what makes us different than one of our clients!  Here are a few areas that set us apart, through their eyes:

• Self Sufficiency: as we work with clients, we cultivate self-sufficiency so they don’t need to rely on us for continued services. This empowers our clients to provide their customers with best-in-class products and services that thrive in the market.
• Interdepartmental Cooperation: We are skilled at getting teams and departments to cooperate with each other to accomplish common goals, and they feel good about the outcome.
• Tenacity with a Soft Touch: We accomplish our work with the tenacity of a bulldog, but we help make the process as fun and painless as possible for our clients. 

Last but not least, the following proven qualities make us an attractive choice to improve your bottom line:

• 20+ years of experience in two Fortune 100 companies
• Certifications: Professional Scrum Master, Six Sigma Black Belt, Lean Professional & Kaizen Facilitator 
• Track record of applied processes/procedures that increase productivity/profitability
• Reputation for ensuring accountability among team members.

Don't take our word for it! Check out What They Are Saying to find out how great it is to work with us!

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