The Story Behind My Digital Transformation Journey

By: Kathy Kent Toney, CEO & Founder of Kent Business Solutions

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As you may have heard, Michael Cantu and I are launching the paperback version of our book, No-Nonsense Digital Transformation, next month. Our ebook debuted as the #1 New Release Book in IT and #2 Best Selling Book in IT on Amazon on its first available day last year in November. We hope to snag the #1 Best Seller ranking this time!
 
I thought it would be appropriate to share the story of my digital transformation journey leading up to the launch. Sometimes, it's nice to hear the story of where people come from, so here's mine!

When I started my career as a budget analyst years ago, little did I know that I would be involved in digital transformation implementations. That term was not even in existence at the time!

Here’s a brief overview of my beginnings:

I landed my first well-paying job at Northrop Grumman in El Segundo, CA. The department I first started working in was starting to use computers. I will be dating myself here, but I fell into the role of creating and producing fourth-generation flat-file reports for cost reporting purposes. From that moment on, I was hooked on digital technologies!

About eight years later, I ran my first process improvement team, which also hooked me. My next big project involved implementing a digital scheduling system for the F/A-18 C/D program. In both instances, it was invigorating to take a process that wasn’t working well and streamline it to the extent that it made employees’ jobs easier and saved the company money. What fun it was to make a difference!

After I moved to Missouri, I landed a job at Honeywell. There, I cut my teeth on combining process improvement team leadership with digital transformation initiatives, such as a Tailorable Quality Plan and a CRM implementation. Finally, I helped spearhead the implementation of Primavera P6 for their Program Management department.

All this experience led to even better things. After leaving Honeywell, I started my own business. My first job out of the chute involved developing a comprehensive yet easy-to-understand customer feedback strategy process (Voice of the Customer). At the time, I researched process automation technologies to implement, but they were too cost-prohibitive. I left that engagement feeling like my job wasn't complete. There had to be something cost-effective and easy to implement to make following a process a no-brainer!

That’s when everything changed in 2019. I met Michael Cantu’, the founder and CEO of Accelerate, a no-code workflow automation platform. FINALLY! I found was I was looking for! I could now combine my Six Sigma Black Belt certification with a workflow automation tool.

My journey has come full circle—from creating flat-file reports to helping companies streamline their operations and automating them. And automation is a smart move. Companies can gain even more significant benefits. Accelerate is quick to implement, cost-effective, and has a track record of increasing productivity up to 300%! It makes my job easier and my clients so much happier!

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'til next time,

Kathy

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