By: Kathy Kent Toney, President of Kent Business Solutions
No-Code software…what is it? If you’re anything like me, I was clueless as to what it was.
Also, “no-code” seems like a strange statement…how can software not involve coding? That just seems counterintuitive!
I wondered this myself when I first met Michael Cantu’, CEO of Accelerate, a no-code workflow automation software platform. What I learned is pretty cool!
I’d like to share with you my discoveries through a recent interview with Michael as he explains some of the ins-and-outs of “no-code” software, more specifically in the process automation workspace.
Kathy: Welcome, Michael! It’s great to chat with you again!
Michael: it’s great to be here!
Kathy: Could you explain what no-code software is?
Michael: A no-code development platform allows for building software applications without coding. Programs created using traditional software development code can be difficult for businesses to change, which can lead to long development cycles and bigger capital costs in order to meet business needs.
No-code software is a really important concept, because in a digitally-saturated market, implementing process automation can be extremely difficult, due to a shortage of qualified IT specialists who can provide these business solutions. So, no-code process automation software emerged to keep up with this increasing demand to change.
No-code software not only accommodates an IT shortage, but also budget and time limitations. A user-friendly interface allows configuration from different teams within your company, giving all business departments access to automation. Diverse employees without an IT background can engage in app development that meets cross-functional needs. You can unlock endless possibilities through apps while making it readily available to your team members and customers.
Process automation generates savings by optimizing the way businesses run their entire operations.”
Kathy: Sounds great! Can you give some specific examples of no-code implementations?
Michael: Yes. Here are some of the business areas that can benefit from no-code process automation software.
Accounting and Finance
No-code process automation software can be beneficial to speed-up the work of your company’s financial team. You can incorporate profit and expense analysis as well as investment monitoring into a simple, automated workflow. On top of that, accounts receivable and payable collection, including payroll and invoice reports, can also be automated.
One of the most reputable companies that automated their treasury functions is Rolls Royce. They experienced reduced data collection times in their financial systems from one month to four days!
HR and Administration
Automating some HR and administrative processes can be feasible using no-code apps. It is significantly less expensive while still providing the same value as a custom-developed solution. You can also automate new hire onboarding and performance reviews to meet all your business needs on time.
The manufacturing departments of businesses are no stranger to no-code process automation. Most companies utilize custom-made ERP and Excel data in order to manage their day-to-day operations. With no-code, you can save a lot of time in prepping data and from having to custom develop code in order to accommodate new processes.
Some of the common areas that we see ripe for no-code automation are in order management, the calculation of production costs, quality assurance processing, and invoice preparation. All of these areas can be automated with no-code process automation solutions.
Sales and Marketing
Implementation of no-code automation can be beneficial in streamlining sales and marketing campaigns. For example, building a campaign strategy can be simplified through quick, automated operations, and data can be broken down seamlessly, to include in-depth analysis that measures ROI, sales and marketing assets as well as campaign reach, and much more.
Kathy: those are some great examples! I’d also like to know what some of the benefits are, in general. What would those be?
Michael: Sure thing! There are many benefits, but here are the three most impactful:
1. Boost Employee Efficiency
The current digital age extends the automating of processes beyond the IT department. No-code SaaS platforms boost employee efficiency, allowing them to build their own automated processes without much need from IT. Automating simple reminders, for example, can ensure that specific tasks will be accomplished at the right time to avoid unnecessary delays and follow-ups.
Automation also bolsters employee productivity and job satisfaction. Removing dreadful administrative tasks from their plate gives them more time to prioritize the tasks that require their skills. Since processes are available 24/7, sustainable performance is possible as well, allowing your company to meet demands, even during peak periods. Furthermore, automation provides companies more opportunities to hone your employees’ skillset, which keeps them satisfied… instead of them spending most of their energy trying to remember where they are in a process and what they were doing.
2. Improve Customer Experience
The advantages of no-code automation are evident from a customer experience perspective. Process automation allows businesses to quickly communicate with customers and provide relevant information when they need it. Automation tools with responsive, automated user interfaces improve customer experience by providing immediate answers to their concerns and queries.
Process automation also enables accessible information as required. For instance, mobile-friendly forms offer convenience to customers while also reducing additional administrative tasks for employees. Automated data entry also saves a significant amount of time and provides consistent services while minimizing errors.
Process automation allows businesses to quickly communicate with customers and provide relevant information when they need it ”
3. Cost Savings
Process automation generates savings by optimizing the way businesses run their entire operations. Time is money, making it crucial for businesses to manage employee workflow effectively. As mentioned, automation reduces time and further enhances the capacity and agility of employees across different functions. It also completely eliminates mistakes due to human error, once you properly set up your automated processes.
4. Optimize End-to-End Operations
Implementing process automation into businesses is relatively simple and impactful, not only to the business’s back-end, but to the front-facing end of companies. It’s especially powerful at minimizing work handling for small, repetitive business processes. These include customer follow-ups, validation of customer satisfaction, and in providing offers to these satisfied customers, which in turn develops uncaptured revenue.
Process automation also improves turnaround time for most online orders while reducing the number of employees needed to complete these tasks. For instance, self-checkout in stores minimizes problems for staffing shortages while improving efficiency.
Kathy: that sounds like some great benefits!
Michael, we’ve covered so much ground today…can you summarize some of the key points you’ve talked about?
Michael: Yes. As businesses evolve and begin to embrace technological solutions, automation becomes a no-brainer. No-code process automation software is emerging to provide a competitive edge while preserving technical resources for complex issues. It gives flexibility, extending its power to every department in your company without depending on IT professionals and additional resources. Real-time solutions can instantly increase ROI and provide continuous improvement.
There are many more possibilities that can be made feasible by no-code process automation.
Kathy: Sounds like it! Thanks for joining me, Michael!
Michael: my pleasure!
Interested in learning more about what no-code workflow automation can do for your company? Michael and I would love to learn about your challenges and explore some ideas with you.
Click here to schedule a virtual coffee.
If you are enjoying this content and think others would enjoy it as well, feel free to share it with them!