By: Kathy Kent Toney, President of Kent Business Solutions
When I started my career as a budget analyst years ago, little did I know that I would be involved in digital transformation implementations. That term was not even in existence at the time!
Here’s a brief overview of my beginnings:
I landed my first well-paying job at Northrop Grumman in El Segundo, CA. The department I first started working in was starting to use computers. I'm going to be dating myself here, but I fell into the role of creating and producing fourth-generation flat-file reports for cost reporting purposes. From that moment on, I was hooked on digital technologies!
About eight years later, I ran my first process improvement team, which also hooked me. My next big project involved the implementation of a digital scheduling system on the F/A-18 C/D program. In both instances, it was invigorating to take a process that wasn’t working well and streamline it to the extent that it made employees’ jobs easier and saved the company money. What fun it was to make a difference!
After I moved to Missouri, I landed a job at Honeywell. It was there that I cut my teeth on combining process improvement team leadership with digital transformation initiatives, such as a Tailorable Quality Plan and a CRM implementation. Finally, I helped spearhead the implementation of Primavera P6 for their Program Management department.
All this experience led to even better things. After leaving Honeywell, I started my own business. My first job out of the chute involved developing a comprehensive yet easy-to-understand customer feedback strategy process (Voice of the Customer). At the time, I researched process automation technologies to implement, but they were too cost-prohibitive. I left that engagement feeling like my job wasn't complete. There had to be something cost-effective and easy to implement to make following a process a no-brainer!
That’s when everything changed in 2019. I met Michael Cantu’, the founder and CEO of Accelerate, a no-code workflow automation platform. FINALLY! I found was I was looking for! I was now able to combine my Six Sigma Black Belt certification with a workflow automation tool.
My journey has now come full circle—from creating flat-file reports to helping companies streamline their operations and then automating them. And automation is a smart move. Companies can gain even more significant benefits. Accelerate is quick to implement, is cost-effective, and has a track record of increasing productivity up to 300%! It makes my job easier and my clients so much happier!
If you'd like to learn more about how digital transformation can help you, contact me! Michael and I would love to talk through your challenges and help you brainstorm solutions. Just click the button below to get something on our calendars!
Kathy Kent Toney
I'm passionate about helping organizations grow profitably in ways they haven't imagined!