By: Kathy Kent Toney, CEO & Founder of Kent Business Solutions

I've been talking to a prospective client over the last couple days about the benefits of Scrum and how it would be a great tool to use for their CRM implementation.

Not sure what Scrum is? In short, it's a project management framework is used for developing products.

Anyway, it got me to thinking--it's been awhile since I've talked about the value of Scrum. So, I thought I would share with you an experience I had with a client to illustrate how this Agile tool revolutionized this manufacturer's business.

Prior to my engagement with my client, they had a very cumbersome, rigid product development process. This became evident when it took them two-to-three years to develop their last new product. Considering the complexity of the product involved, it took them waaay too long! They were like a truck stuck in the mud!

The CEO knew there was a better way. That’s why he hired me! And because I'm a certified Professional Scrum Master, this project was right up my alley.

The first thing I did was to carry over lessons learned from their previous development effort into the new process. I did this to prevent those issues from happening again.

Next, I trained them on Scrum and we developed the new process together.

In just two months, the process development piece was complete and I left the project in their very capable hands.

And the results were great! Eight months later, they launched not only their originally planned product, but five other component systems that fit across their whole product line. If you take the additional products they developed into account, they experienced a product speed-to-market increase of over 100%!

They are so thrilled with Scrum, they are implementing it company-wide, including non-product related functions, like Marketing. And the results have been great so far!

So, if you want to prevent your project from getting stuck in in the mud and want to kick it into high gear, Scrum could be your answer.

And if you're interested in learning more about Scrum or how to transform you business, I'd love to have a chat! Just click the button below to schedule a time

Gordon Tredgold is our guest blogger this week. He is a Global Gurus Top 10 Leadership Expert and Speaker. To learn more about Gordon, click this link to visit his website.

There is no such thing as failure, only feedback, and it's what we do with  that feedback that determines how successful we will ultimately be.
 
When we fail, we have three options:

• We can choose to quit, which is the only true failure
• We can choose to ignore it, but when we do that, we are flirting with madness because, according to Einstein, insanity is doing the same thing over and over again but expecting different results, or
• We can look at the feedback from our failures, adapt our approach, and try again.

 
Early in my career, I had many failures, the worst being a $50k project I was involved in that we delivered for just over $5m.
 
To say that the customer was unhappy would be an understatement.
 
I was mortified, and I became very passionate about avoiding failures. I start looking at them more closely to see if there were any patterns as to what was causing us to fail, which we could then look to mitigate and hopefully use to prevent future failure.
 
The more I investigated, the more obvious it became that all of our failures occurred for the same four reasons.  
 
These were: we had the wrong focus, a lack of accountability, we'd made things overly complex, or we lacked transparency into what was needed and into our actual performance. 
 
Interestingly as I started to study other failures, I found that these same root causes were also present. Using this feedback, I began to work on improving performance in all four of these areas.
 
Sharpening the Focus: to make sure we had clarity over our goals and what success looked like. When we have the wrong focus, it doesn't matter how hard or how long we will work; we will become frustrated and demotivated by our lack of progress.
 
Boosting Accountability: by clarifying roles, responsibilities, and expectations of that role. This helped to get people to take ownership and better understand what was needed from them.
 
Promoting Simplicity: looking to ensure we didn't follow our natural tendency to over-complicate things, keeping communication clear and straightforward to improve understanding. Without understanding, it leads to confusion and misunderstanding, which will then cause us to fail.
 
Lastly, increasing Transparency: making sure that by doing enough due diligence to ensure we knew what was fully involved in being successful, and having the proper tracking in place to monitor progress.  
 
Projects are like icebergs; it's easy to see the third about the water, but the thirds below sink the ship. And suppose we lack transparency in our performance. In that case, we can fall into the happy under-achiever trap, where we think we are doing well and but in reality, we are falling short. By the time we realize this, it's too late; we become destined to be unhappy underachievers.
 
By taking this approach of improving Focus, Accountability, Simplicity, and Transparency, we have not only helped avoid failures; we have helped achieve significantly better results.
 
Focus and Accountability help improve effectiveness by ensuring we have the right people doing the right job, and Simplicity and Transparency help increase efficiency by making things easier and providing feedback on performance so we can see the impact of any changes we make. If you can improve both effectiveness and efficiency, you put yourself well and truly on the path to success.
 
Using this approach has helped me turn around failing projects, underperforming departments and deliver significant business benefits, such as $50m per annum in cost savings and operational performance improvements, increasing on-time delivery from 35 percent to 95 percent.
 
But none of this would have been possible if I hadn't had that big multi-million dollar failure that fired up my passion not to fail again.
 
There is no such thing as failure, only feedback, so how will you use this feedback to benefit you and your company?

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