Business Process Improvement

Business Process Improvement (BPI)

Kent Business Solutions has +15 years of Business Process Improvement (BPI) expertise, specializing in the areas listed below. We employ a team-based approach using Six Sigma and Lean as guiding philosophies, utilizing the synergy of our clients' employees in a collaborative setting to develop innovative solutions. This approach also helps ensure buy-in from end users upon implementation.

It's this team-based, synergistic environment where innovation grows and where your company can develop business processes that will help to more effectively reach business goals.

Project Leadership/Team Facilitation

We have over eight years of Project Leadership/Team Facilitation expertise in the areas of BPI and Voice of the Customer (VOC). The following is a list of projects that have been either lead by or facilitated by us:

Warranty Process Improvement
Scrum for Hardware
VOC (New Product Development focus)
VOC (Customer Experience focus)
Business Capture Process
Business Capture Process (four yearly improvement cycles)
Tailorable Quality Plans
Market Research Process
White Paper Development Process
Green Belt for Growth Business Plan: Target Customer A
Green Belt for Growth Business Plan: Target Customer B

Be sure to check out our Success Stories page to find more detail on some of these projects.

Training & Development

Over the years we have developed and trained several hundred business professionals in support of BPI projects. We are equipped to create the materials and deliver classroom learning. This includes development of process workflow documents, process maps, PowerPoint presentations, training manuals, to name a few.