Who We Are:
Kathy Kent Toney, President of Kent Business Solutions, LLC, is a certified Six Sigma Black Belt with 25+ years of progressively responsible experience in Voice of the Customer (VOC), Business Process Improvement (BPI), project leadership, team facilitation, marketing, market research, business development, sales operations, project controls, and proposal development roles.
She has spent her professional career in a variety of industries, including Aerospace, Manufacturing, Animal Health, and Market Research. She possesses 20+ years of experience working for two Fortune 100 companies, namely Northrop Grumman Corporation and Honeywell International.
Kathy is a Voice of the Customer (VOC) Evangelist and process efficiency authority. She recently completed a successful nine-month effort as a consultant for Milbank Manufacturing in the position of a Project Manager. In this role she lead a team to develop and implement a comprehensive, yet easy-to-use VOC process for New Product Development (NPD) and improvement purposes.
One of her significant achievements involved leading a cross-functional team to develop a sales process that was nationally recognized as best-in-class in the Department of Energy’s network of National Labs and manufacturing facilities. This process was also highlighted in Honeywell Federal Manufacturing and Technologies'* winning Malcolm Baldrige application.
Kathy is passionate about solving business problems for which there are no apparent solutions, and it must be done while satisfying her customers. She is both a logical and a creative thinker, which allows her to navigate successfully through tough business challenges. Her ability to garner support from team members, while tactfully holding them accountable to project milestones, allows her to champion projects that yield excellent results--creative solutions that work as they are intended to work.
Kathy graduated Magna Cum Laude with a Bachelor of Arts in Business Administration degree from Graceland University. She also is certified as a Lean Professional, Kaizen Facilitator, and Change Management Specialist.
When she is not helping businesses, Kathy helps individuals overcome what life throws at them as a Certified Life Coach. Click here to checkout her life coaching website!
Kathy lives in the Kansas City area where she enjoys spending her leisure time with her grown daughter and her dogs, Maggie and Cashmere, and Buster, her Love Bird. She also is actively involved in her church in the areas of prison and prayer ministries as well as worship leading.
* Federal contractor for the Department of Energy
Inspired. Engaging. Strong. Tenacious.
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