What They Are Saying...
"Kathy served as the subject matter expert and director of a large project to design, develop, and implement a Voice of the Customer (VOC) system for Milbank. She did a remarkable job, and the end result was a comprehensive, yet easy-to-use VOC system that will be used in all facets of our business. Not only is Kathy knowledgeable and technically strong, she did an amazing job of managing the interests and input of all cross-functional resources. In the end, her attention to the change management part of the process resulted in an early adoption of this new and powerful tool. I highly recommend Kathy for your VOC or related work. She is a true professional that delivers."
- Lavon R. Winker, President & CEO, Milbank Manufacturing
"Kathy was instrumental in creating a new "Voice of the Customer" process for Milbank Manufacturing. Her overall knowledge of the subject, in addition to the extensive knowledge she has with Six Sigma, helped guide our team in the right direction to eventually accomplishing our goal. She did an amazing job navigating through many challenges, was persistent in holding all stakeholders accountable, and diligently followed up to ensure all milestones were continually met. Without Kathy's services, it would have been difficult for our company to establish this process on our own. Kathy was enjoyable to work with, and I give her my highest recommendation as a Business Process Consultant."
- Chris Buelow, General Manager, Milbank Manufacturing
"I had the privilege to work with Kathy as she developed Milbank's Voice of the Customer (VOC) system. I observed her to be diligent and hard-working, professional and contagiously positive, quick to build productive relationships and a highly effective communicator. Kathy is possessing and demonstrative of the highest qualities and characteristics of a professional on a mission. In her seemingly brief stay at Milbank, Kathy quickly earned the trust and admiration of her coworkers and set herself up for a very successful and productive environment. Kathy will be an asset to any organization who'll have her. I know that she is already missed here at Milbank."
- Jeff Crubaugh, IT Support Staff, Milbank Manufacturing
Kathy takes the initiative to get important projects moving, when others would have it stall. One significant project we worked together involved creating quality plans that could be tailored as suited a project. Beginning with a role of documenting team progress, Kathy quickly assumed a leadership role that drove lasting results for the business, creating a template that is still in place today."
- Ken Albers, Project Manager, Honeywell FM&T
"....Always a great team player, Kathy is always seeking ways to improve processes or engage with project teams. She understands and integrates the "nuts and bolts" of project management with the unique requirements of business development. Her participation in the [Honeywell] Malcolm Baldrige application and subsequent award is a tribute to her knowledge and experience. She was a pleasure to work with and will be an asset to any organization."
- Les Cohn, Principal, Cohn Strategic Consulting
"Kathy is a detail-oriented and enthusiastic professional. We worked together for several years preparing technical proposals for business opportunities she found herself. Her input and dedication were crucial, and thanks to her, we were able to successfully transform some of them into excellent contracts. I highly recommend Kathy and I really enjoyed working along with her."
- Antonio Gomez, Principal Engineer, Honeywell FM&T
"Kathy is detailed-oriented project manager that can be counted on to provide a global perspective to issues and solutions. Her efforts and support on a several proposals with new customers resulted in long-term work. Her writing skills allowed our staff to relay the appropriate concepts and solutions to the customer's issues and ultimately develop new work. I highly recommend Kathy to anyone looking for a motivated professional that gets results writing proposals, developing new work and satisfying the customer."
- Nat Arrieta, Technical Manager, Honeywell FM&T
[Kathy and I] ..."worked together remotely as part of team that focused on management-driven process improvements and data gathering/reporting. Kathy was the team leader and was very successful in gathering members together via telecon/web conference to brainstorm ideas, gather action items, and pursue a path forward. She was extraordinarily well organized, thorough, and kept every team member accountable to their action items. She is easy to get along with, strongly motivated, and genuinely cares about the people and company she works for. This is evidenced by her desire to help the team succeed even after her departure from the company. I would highly recommend Kathy for any position that requires diligence, critical thinking, long-term planning, and teamwork skills."
- Kelly Sheehan, Sr. PP&C Analyst, Honeywell FM&T
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